خدمات البطاقة - الاستعلام عن البطاقة المدفوعة مسبقاً
Card Services - PrePaid Card Inquiry
Ratibi & Prepaid Services
Use this official secure check simulation tool to initiate your query. Upon completion of the secure tunnel check, you will be securely redirected to the First Abu Dhabi Bank (FAB) official merchant portal.
What is the FAB Balance Check?
The FAB Balance Check is an online and offline service that allows First Abu Dhabi Bank (FAB) prepaid cardholders—especially those holding the popular Ratibi Card—to check their remaining balance and salary deposits. If your employer pays your salary via the Ratibi payroll card, keeping track of your funds is essential, and FAB provides several simple ways to do this without visiting a branch.
Quick Summary of FAB Ratibi Card Features:
- No Minimum Balance: Ratibi cards do not require a minimum balance or account maintenance fees.
- Salary Limit: Designed specifically for employees with salaries up to AED 5,000.
- Worldwide Acceptance: Can be used at ATMs, retail outlets, and online shops globally wherever Visa or Mastercard is accepted.
- 24/7 Access: Free access to salary status and balance inquiry online or via ATMs.
Step-by-Step Processes to Check FAB Balance
There are multiple channels through which you can check your First Abu Dhabi Bank (FAB) prepaid card or Ratibi card balance. Below is the detailed step-by-step process for each method:
🌐 Method 1: Through the Official FAB Online Portal
This is the most common and fastest method for desktop or mobile users without needing full registration. Follow these steps:
- Visit the official FAB Prepaid card inquiry page (operated securely via the Magnati platform).
- Locate the Card Services box on the screen.
- Enter the Last 2 digits of your card number in the first input box.
- Enter your unique 13-digit Card ID (printed on the lower-left corner of the card's front side).
- Fill out the security Captcha code displayed on the screen.
- Click Go or Submit. Your remaining card balance and recent salary load history will appear immediately on the screen.
📱 Method 2: Via the FAB Mobile Banking App
If you check your salary regularly, using the official mobile application provides real-time access on your smartphone:
- Go to the App Store (iOS) or Google Play Store (Android) and download the "FAB Mobile" app.
- Open the app and select Register.
- Enter your registered UAE mobile number, Emirates ID details, and scan/enter your Ratibi Prepaid card details.
- Once registered, configure a secure login passcode or set up Biometric authentication (Face ID or Fingerprint).
- Log into the app dashboard. Your card account and available balance will be visible on the home screen immediately.
🏧 Method 3: At a local ATM Machine
You can check your balance at physical ATM kiosks across the UAE:
- Visit any ATM in the UAE (FAB ATMs are highly recommended because inquiries are completely free).
- Insert your FAB prepaid card into the card reader slot.
- Enter your confidential 4-digit PIN code.
- Select Balance Inquiry from the main menu options.
- Choose whether you want the balance printed on a receipt slip or displayed directly on the screen.
- Once done, retrieve your card and receipt safely.
📞 Method 4: By Calling FAB Customer Care
If you don't have internet access or want assistance, you can use the phone hotline service:
- Dial the official FAB prepaid support hotline at 600 52 5500.
- Choose your preferred language (Arabic or English) from the initial voice prompts.
- Select the option for **Prepaid Cards & Ratibi Card services**.
- Enter your card details when prompted by the Interactive Voice Response (IVR) system, or wait to connect with a customer care agent.
- Provide verification answers to confirm identity and obtain your active balance.
Frequently Asked Questions
Q1. Why is my FAB Ratibi card balance not showing up?
This usually happens if your card details are entered incorrectly, if your card has expired, or if the FAB online system is undergoing routine maintenance. Double-check your Card ID and the last two digits, or try again after some time.
Q2. Are there any fees for performing a FAB Balance Check?
Checking your balance online via the official FAB portal or at any official FAB ATM is completely free. However, checking your balance at non-FAB ATMs inside or outside the UAE may attract a small convenience fee.
Q3. What should I do if my Ratibi Card is lost or stolen?
Immediately contact FAB Customer Care at 600 52 5500 to block your card and prevent unauthorized transactions. You will then need to coordinate with your employer to request a replacement card.